and people not being on the same page. We have run into countless problems with taking care of business here in NJ and we can't get two people to tell us the same thing. Miles has tried to get his NJ licence and registration twice. The first time he went in with all the paperwork that it said he needed online only to find out that our copy of the lease is not proof of residence (the original lease would work but the broker has that). They told him that a piece of mail would work so we mailed ourselves something and Miles took it in to the DMV only to find out that this mail has to be a piece of government mail or a utilities bill. We went to the utilities place today to get the paperwork that the DMV said would solve the problem. Miles is going back tomorrow to see if he can finally finish this task.
Then there are the customer service people at F.Y.E who told me that my reserved copy of 300 in HD-DVD would be in on Monday at about 2 (it still wasn't in at 4) and then when I picked up the DVD it turned out to be defective. So I called F.Y.E and was told I could exchange the DVD but they couldn't hold one for me until tomorrow unless I came into the store to reserve it...what would be the point of going into the store to reserve a copy of a dvd that I want to exchange and they just told me they have extra copies of it? So, I ask to speak to the manager that apparently said I couldn't place a hold on the DVD over the phone and guess what...without any hassle they are holding a copy of the DVD for me at the front desk and I can pick it up whenever.
These are not limited incidences of people working for the same company not having the same information about policies and procedures. I just don't get it.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment